Terms of Service & Sale

These terms govern your use of PitchNoir (the agency-building game at pitchnoir.agency) and every purchase made in it. By creating an account, playing, or buying anything, you agree to them. If you don't agree, don't use the service.

1. The service

PitchNoir is an online game operated by Campley Holdings Ltd ("we", "us"). We provide the game, its mini-games (including pool, golf, and the arcade), cosmetic content, and optional paid items. The game is in active development: features, balance, content and prices change, and we may add, alter or retire parts of the service at any time.

2. Your account

• You need an account for cloud saves, leaderboards and purchases. Keep your credentials secure; you are responsible for activity on your account.
• You must be at least 13, and at least 18 (or have a parent/guardian's permission and supervision) to make purchases.
• One account per person. Buying, selling or transferring accounts is prohibited.
• We may suspend or close accounts that break these terms, cheat, abuse other players, or abuse the service (including automated access and exploitation of bugs).

3. Virtual items and currency

• WahCoins (◈) and all Vault items (cosmetics, collections, theme packs, season pass content), game unlocks, arcade credits and tools are a limited, personal, non-exclusive, revocable licence to use digital content inside PitchNoir. They are not money or property, have no cash value, cannot be exchanged for cash, and are non-transferable.
• Cred (✦) is earned through play, is never sold, and has no monetary value.
• Purchases are cosmetic, convenience or access content. Purchases never determine competitive outcomes against other players.
• We may change the catalogue, prices, pack sizes and free-play allowances at any time; changes don't affect what you've already been credited.

4. Payments

• Prices are shown in GBP and include VAT where applicable. The price charged is the price shown at checkout.
• Payment is processed by Stripe. We never see or store your card details.
• Server-side pricing applies: what an item costs is decided by our servers, not by anything shown or altered in your browser.

5. Refunds, reversals and chargebacks

• Because delivery is immediate, purchases are generally non-refundable once credited — except where required by law, or where the content is faulty, not as described, or not delivered. In those cases contact support@pitchnoir.agency and we will repair, replace, re-deliver or refund as UK consumer law requires.
• If a purchase is refunded or charged back, the associated coins/items/unlocks are removed from the account; where already spent, the balance may go negative or equivalent items may be revoked. Accounts used for payment fraud may be closed.

5a. Credits — what they are, and what happens to unspent ones

• Credits are not money and have no cash value. They are a licence to access features inside PitchNoir. They cannot be exchanged for cash, transferred between accounts, or sold.
• Credits do not expire while your account is open and in good standing. We will not quietly time them out.
• If you close your account, any unspent credits are forfeited at closure. If you would rather use them first, spend them before you close — once the account is gone we cannot restore a balance. This does not affect any refund you are separately entitled to by law.
• If we close or suspend your account for a breach of these terms, unspent credits are forfeited. If we withdraw the service, close your account for any other reason, or stop running PitchNoir altogether, we will refund unspent credits at the price you paid for them, using the original payment method where possible. Email support@pitchnoir.agency.
• If we change what a credit buys — prices in credits for a game, an item or a play — the change applies to future purchases only. Credits you have already bought keep the value they had when you bought them for anything already unlocked.

6. Fair play

• No cheating, exploiting bugs, automating play, tampering with the client, or manipulating balances, entitlements or leaderboards. We may remove ill-gotten currency, scores or content without refund.
• Player-entered text (agency names, pitches, pleas and similar) must not be unlawful, infringing, hateful or abusive. We may remove content and sanction accounts that cross the line.

7. Ownership

PitchNoir — its code, art, film, music, characters (including Marlowe), names and branding — belongs to Campley Holdings Ltd or its licensors. You get a personal, non-commercial licence to play; nothing transfers ownership to you. You keep ownership of text you write in the game, and grant us a licence to use it to operate the service.

7a. AI-generated content

PitchNoir is made with artificial intelligence, and almost everything in it is synthetic. Marlowe Frost and every other character are AI-generated: their faces, their voices and their performances were produced by generative models. They are not real people, no real individual is depicted, and no part of the game is a recording of a real event. When a character speaks to you, no human is on the other side.

The clients, brands, awards and campaigns in the game are invented. Where any of them resembles a real company, it is satire, not a statement of fact about that company.

We label synthetic media both visibly and in machine-readable form, as required by Article 50 of the EU AI Act (Regulation (EU) 2024/1689). The full detail — what is generated, by what, how it is marked, and what we deliberately do not do — is in our AI Transparency Notice, which forms part of these terms.

You may not strip or falsify those labels, present PitchNoir's synthetic media as genuine footage of real people or events, or use it to create material that does so.

8. Availability and liability

• The service is provided "as is". We don't promise uninterrupted or error-free operation, and saves, scores or virtual balances may occasionally be lost or rolled back; where we reasonably can, we'll restore them.
• Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Otherwise, our total liability to you is limited to the amount you paid us in the 12 months before the claim.
• We are not liable for losses that are not foreseeable, or that arise from your breach of these terms.

9. Privacy

Our Privacy Policy explains what we collect and why. In short: privacy-respecting analytics, no sale of personal data, and payment details stay with Stripe.

10. Changes to these terms

We may update these terms from time to time. Material changes will be flagged in the game or by email. Continuing to play after a change takes effect means you accept the updated terms. The version at pitchnoir.agency/terms is always the current one.

11. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — though if you are a consumer you keep any mandatory protections and forum rights of your country of residence.

12. Contact

Campley Holdings Ltd · legal@pitchnoir.agency