Credits normally land seconds after checkout. If not: reload the game while signed in (the credit queue drains on load). Still missing after 10 minutes? Email us with the receipt Stripe sent you — every payment is recorded server-side and we can re-deliver.
Digital purchases deliver immediately and are generally non-refundable once credited — except where the law says otherwise or something is faulty, mis-described or undelivered. See our Terms §5. If that's you, email us; we'll put it right.
Email us with the receipt references — duplicate protection is built in server-side, and if a duplicate somehow charged you, we'll refund it.
Offline saves live in the browser they were made in — clearing site data deletes them. Cloud saves need you signed in with the same account. If a signed-in save has vanished, contact us; we may be able to restore it.
Email us from your account address asking for deletion — account, saves and entitlements are removed as described in the Privacy Policy §9.